Our performance

As part of our mission to deliver better outcomes for vulnerable children, young people and families, Grosvenor Hart Homes is committed to monitoring and reporting transparently on our performance, continuously improving the services we deliver. 

On this page, you’ll find various reports and assessments related to our performance. This page will be regularly updated so you have a live view of how we are doing.  

You can find a list of all Grosvenor Hart Homes performance reports here.

You can find out more about Grosvenor-wide performance here.

Tenant Satisfaction Measures

We’ve published our Tenant Satisfaction Measures for 2025-2026, where you can find out how our tenants think we are doing and how their feedback is shaping our services.

Click here to view our TSM performance

Grosvenor Hart Homes 
Annual Review 2025/26

We are pleased to publish our Annual Report for 2025/26—showcasing our performance and impact over the past year as a social enterprise and Registered Provider of social housing.


The Grosvenor Hart Homes model is continuing to deliver positive change to many of our tenants. 

This year, we welcomed tenants into all 40 homes in our second community in Ellesmere Port, we achieved 96% for overall satisfaction in our first Tenant Satisfaction Measure perception surveys  and published our first independent evaluation by Sonnet Advisory and Impact.


Read the full report here

In the review... In the review...

In the review...

Highlights of the year

  • All 40 homes in our second Ellesmere Port community fully let
  • 96% overall tenant satisfaction in our first TSM perception surveys
  • Additional Homes England funding for 20 social rent homes
  • Publishing Sonnet’s first independent evaluation, showing progress towards tenants’ goals
  • Winning a Cheshire West Design Award for our Chester homes
  • 350+ free Gousto recipe boxes to tenants
  • 184 community events to help create thriving communities

Stories of impact

We feature powerful case studies, including:

  • Sam, who built confidence, independence and connections whilst sustaining their home and employment.
  • Sarah, who now has the spacious home she needs to support the needs of her family
  • Stacey, who has the stable home and personalised support to create a better future for her family.

These stories reflect the heart of our mission: helping people reach better outcomes through relational, outcomes-focused support.

Thanks to our tenants for sharing their stories.

Financial overview

We closed the year with £5.2m cash in hand, supporting us to grow our model.

Looking ahead

Our ambition remains to scale our impact across the North West, starting with 53 new social rent homes in Merseyside next year.

Over the next decade, we aim to:

  • Support 2,000 children
  • Create 750 homes
  • Deliver £100m in public savings

We will continue to work in partnership with local authorities, health, education, and voluntary sectors to grow our impact and demonstrate the replicability of our model.

Contact us
For enquiries or to discuss the review, please:

Read the full Report here

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